Frequently Asked Questions
Everything you need to know about shopping with Authentic.com
How do I know the items are authentic?
At Authentic.com, we guarantee the 100% authenticity of every product we sell. Each item undergoes a rigorous multi-point inspection by our team of expert brand authenticators before being listed.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we accept returns within 30 days of delivery. The item must be in its original, unworn condition with all security tags and packaging intact to qualify for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
Do you offer international customs and duties coverage?
For most international destinations, we offer 'Delivered Duty Paid' (DDP) shipping, meaning all relevant import taxes and duties are calculated and paid at checkout so there are no surprise fees upon delivery.